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  • About us
    • Who we are
    • Mission and Vision
    • Our Values
    • Board Members
    • Team
    • IKS Statute
    • Career Options
    • Financial Declarations
  • Themes
    • Social Dialogue
    • Good Governance
    • Cultural Heritage
    • Anti-corruption
  • Projects
    • Current Projects
    • Completed projects
  • Publications
  • Mbështetësit
  • News & Media
  • sq
  • en_US

Decent work in the digital era: do call centre workers in the Western Balkan know whom to call?

The overall objective of the project is to increase the access to decent work and respect of labour rights in Western Balkan region.

The specific objectives that the project strives to achieve include are:

SO1: Evaluation of the call centre sector situation (decent work) as a new and important sector for the employment in Western Balkans (baseline studies in each country except Albania);

SO2: Increase information and awareness on labour rights in Western Balkans, especially in call centre sector, based on the recommendations of the baseline studies (SO1). Rritja e informacionit dhe ndërgjegjësimit për të drejtat e punës në Ballkanin Perëndimor, veçanërisht në sektorin e qendrave të thirrjeve, bazuar në rekomandimet e studimeve fillestare (SO1).

The project is implemented under the leadership of Together for Life (AL), in partnership with IKS (Kosovo) and CENTER – Public Policy Research Center (SRB) is funded by SIDA through Olof Palme Center.

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